Step 1 of 4
Submit Withdrawal Request Please read the following information carefully.

Right of Withdrawal Already Expired

At the time of purchase, you explicitly agreed that the service would be provided immediately, thereby waiving your right of withdrawal (§ 356 para. 5 BGB). There is therefore no legal entitlement to withdraw.

You may still submit a request — e.g. in cases of technical errors, duplicate charges, or other exceptional circumstances. Each request will be reviewed manually. There is no legal entitlement to a refund.

Enter Request Details Fields without a label are required.
Please enter a valid email address.
Please enter a valid date.
Your note is too long (max. 500 characters).
Please check your details before submitting.
Review and Confirm Please check your details before submitting.
Email
Purchase date
Notes
Your request will be reviewed within 14 working days. You will receive a response sent to the email address you've provided.
Request Received

Your request has been successfully submitted.

A confirmation mail has been sent to .

Next steps:

  1. Our support team will review your case manually
  2. A response will be provided per email within 14 working days
  3. If approved as goodwill: refund within 14 days thereafter

No confirmation email received?

  1. Check your spam or junk folder - the email may have been filtered automatically.
  2. Make sure the email address you entered is spelled correctly.
  3. Ensure you send/provide the email address linked to your [Casino name] account.

Still need help? Contact us at withdrawal@whow.net

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By submitting, you confirm the accuracy of your details. Providing false information may result in exclusion from future goodwill arrangements.

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Free spins

"Free spins" are simply spins of a slot that are conducted for free, as in free of charge to your Chips account. They can be offered as a bonus for certain actions such as logging into the site, completing deposits, or playing certain (meta) games - or even specific slots indicated by the site. Using free spins, you can earn winnings that are accredited to your player account. Sometimes, winnings from free spins come with certain conditions, e.g. a maximum withdrawal amount or a stipulation that they can only be withdrawn once a monetary deposit has been made. You're best advised to know the terms and conditions of free spins before making use of them.

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