Submit Withdrawal RequestPlease read the following information carefully.
Right of Withdrawal Already Expired
At the time of purchase, you explicitly agreed that the service would be provided immediately, thereby waiving your right of withdrawal (§ 356 para. 5 BGB). There is therefore no legal entitlement to withdraw.
You may still submit a request — e.g. in cases of technical errors, duplicate charges, or other exceptional circumstances. Each request will be reviewed manually. There is no legal entitlement to a refund.
Enter Request DetailsFields without a label are required.
Please enter a valid email address.
Please enter a valid date.
Your note is too long (max. 500 characters).
Please check your details before submitting.
Review and ConfirmPlease check your details before submitting.
Email
Purchase date
Notes
Your request will be reviewed within 14 working days. You will receive a response sent to the email address you've provided.
Request Received
Your request has been successfully submitted.
A confirmation mail has been sent to .
Next steps:
Our support team will review your case manually
A response will be provided per email within 14 working days
If approved as goodwill: refund within 14 days thereafter
No confirmation email received?
Check your spam or junk folder - the email may have been filtered automatically.
Make sure the email address you entered is spelled correctly.
Ensure you send/provide the email address linked to your [Casino name] account.
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