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Submit Withdrawal Request Please read the following information carefully.

Right of Withdrawal Already Expired

At the time of purchase, you explicitly agreed that the service would be provided immediately, thereby waiving your right of withdrawal (§ 356 para. 5 BGB). There is therefore no legal entitlement to withdraw.

You may still submit a request — e.g. in cases of technical errors, duplicate charges, or other exceptional circumstances. Each request will be reviewed manually. There is no legal entitlement to a refund.

Enter Request Details Fields without a label are required.
Please enter a valid email address.
Please enter a valid date.
Your note is too long (max. 500 characters).
Please check your details before submitting.
Review and Confirm Please check your details before submitting.
Email
Purchase date
Notes
Your request will be reviewed within 14 working days. You will receive a response sent to the email address you've provided.
Request Received

Your request has been successfully submitted.

A confirmation mail has been sent to .

Next steps:

  1. Our support team will review your case manually
  2. A response will be provided per email within 14 working days
  3. If approved as goodwill: refund within 14 days thereafter

No confirmation email received?

  1. Check your spam or junk folder - the email may have been filtered automatically.
  2. Make sure the email address you entered is spelled correctly.
  3. Ensure you send/provide the email address linked to your [Casino name] account.

Still need help? Contact us at withdrawal@whow.net

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By submitting, you confirm the accuracy of your details. Providing false information may result in exclusion from future goodwill arrangements.

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  1. Homepage
  2. Glossary
  3. Account balance
3 5 A B C D E F G H J L M O P Q R S T V W X

Account balance

The term "account balance" refers to the amount of Chips you have available on your player account in order to play our slots at jackpot.de and affiliates. This account balance can be replenished by making financial deposits and serves as the basis from which you make your wagers when playing the slots. As you play, your account balance can definitely increase or decrease depending on how often you win or lose. We very much recommend keeping a good eye on your account balance so as not to place wagers you can't really afford.

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